Help Desk

/Help Desk
Help Desk 2017-09-05T18:54:54+00:00

IvantiITSM Help Desk Solution (Powered by HEAT)

Radically Streamline the Help Ticket Process

Ivanti Help Desk provides an easy to use customer service help desk for dealing with inbound ticket requests from any channel—email, web, social, phone, or chat. It also offers case management, self-service options, and knowledge management combined with workflow and automation capabilities. So IT is more efficient, and users are happier and more productive.

Feature Help Desk Service Desk Service Management
Dashboards & Reporting
Yes
Yes
Yes
Incident Management
Yes
Yes
Yes
Knowledge Management
Yes
Yes
Yes
Mobile
Yes
Yes
Yes
Portfolio & Project Management (optional add-on for Help Desk and Service Desk)
Yes
Yes
Yes
Self Service
Yes
Yes
Yes
Service Catalog
Yes
Yes
Yes
Survey
Yes
Yes
Yes
Voice Automation (optional add-on)
Yes
Yes
Yes
Workflow Automation
Yes
Yes
Yes
Change Management
No
Yes
Yes
CMDB
No
Yes
Yes
Configuration Management
No
Yes
Yes
Problem Management
No
Yes
Yes
Service Level Management
No
Yes
Yes
Availability Management
No
No
Yes
Event Management
No
No
Yes
Financial Management
No
No
Yes
Release Management
No
No
Yes
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Modernize your ITSM system to deliver more value

Ivanti is modernizing the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.

Help Desk