Service Manager

/Service Manager
Service Manager 2017-09-05T18:53:18+00:00

IvantiIT Service Management (Powered by HEAT)

Modernize Service Delivery for IT and Beyond

Ivanti Service Manager, powered by HEAT, is the most affordable, flexible and complete cloud-optimized ITSM solution available. Automate workflows, eliminating costly manual processes while making your business more efficient, compliant, and secure. Whether you’re looking for an IT help desk / support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Service Manager solution can easily scale and adapt to meet your specific business needs.

Feature Help Desk Service Desk Service Management
Dashboards & Reporting
Yes
Yes
Yes
Incident Management
Yes
Yes
Yes
Knowledge Management
Yes
Yes
Yes
Mobile
Yes
Yes
Yes
Portfolio & Project Management (optional add-on for Help Desk and Service Desk)
Yes
Yes
Yes
Self Service
Yes
Yes
Yes
Service Catalog
Yes
Yes
Yes
Survey
Yes
Yes
Yes
Voice Automation (optional add-on)
Yes
Yes
Yes
Workflow Automation
Yes
Yes
Yes
Change Management
No
Yes
Yes
CMDB
No
Yes
Yes
Configuration Management
No
Yes
Yes
Problem Management
No
Yes
Yes
Service Level Management
No
Yes
Yes
Availability Management
No
No
Yes
Event Management
No
No
Yes
Financial Management
No
No
Yes
Release Management
No
No
Yes
Learn More
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Modernize your ITSM system to deliver more value

Ivanti is modernizing the service desk, helping IT deliver more value to the business. Improve your alignment between IT and the business to become a more strategic partner.

Service Manager