Service Management

/Tag: Service Management

The Role of ITSM Is Expanding

2018-02-27T17:46:31+00:00 February 27th, 2018|Ivanti|

This post was originally published on Ivanti.com A New Report Confirms It: The Role of ITSM Is Expanding The newly released research report from Enterprise Management Associates®, authored by Dennis Nils Drogseth, focuses on IT service management (ITSM) with particular interest in its future prospects and the challenges it faces if it is to propel forward. [...]

The ITSM Evolution: How It’s Changed Since 2015

2018-02-19T19:14:24+00:00 February 19th, 2018|Ivanti, Uncategorized|

This post was originally published on Ivanti.com The ITSM Evolution: How It’s Changed Since 2015 In the recent report by the Enterprise Management Associates®, 264 ITSM customers were asked about the current status of their ITSM. Areas of study covered everything from best practices and strategic priorities, to endpoint management and the impact of cloud. First, [...]

Next-Generation ITSM: Impetus for Growth and Change

2018-02-12T22:09:36+00:00 February 12th, 2018|Ivanti|

This post was originally published on Ivanti.com Next-Generation ITSM: Impetus for Growth and Change ITSM is evolving. That evolution is driving growth, of ITSM teams, their responsibilities, and their influence across enterprises. Respected analysts Enterprise Management Associates® (EMA™) recently published a report co-sponsored by Ivanti: “Next-Generation IT Service Management: Changing the Future of IT.” For that [...]